Refund Policy

Effective May 18, 2026

Digital Modules — no refunds

Because Odoo modules are delivered the instant your payment clears — and because once the source code is on your machine it cannot be "returned" — all sales of digital downloads are final and non-refundable. By completing checkout you acknowledge that you understand and accept this.

This is standard practice for digital products. If you are not comfortable with a no-refund model, please do not purchase.

When we will intervene

We absolutely make it right in these situations:

• Your download link never worked, or it expired before you could use it, and the 1-download counter hasn't been spent. We will regenerate the link at no cost. Reply to your receipt email or use the contact form.
• You were charged but never received an order confirmation email (delivery failure on our end). We will either deliver the product or fully refund the charge.
• The module file is materially broken on first install (won't import / manifest is corrupt) and the issue is reproducible on a stock Odoo 18 Community install. We will publish a fix and re-send the download link. If we cannot fix it within 7 days we will refund the purchase.

Installation Service — 24-hour cancellation

For the "Module Installation & Setup Service":

• Cancellation 24+ hours before your scheduled install window: full refund.
• Less than 24 hours notice, or no-show: the work is non-refundable (we have already blocked time and may have started preparation).
• If we fail to perform the install on the agreed date and don't reschedule within 7 days, you get a full refund.

Priority Support — 30 Days

The 30-day Priority Support subscription is non-refundable once activated. If we materially fail to provide one-business-day response over a sustained period, contact us and we'll either extend the window or issue a prorated refund.

Chargebacks & disputes

Please contact us before filing a chargeback. Almost every issue we've seen has been resolvable within one email. Chargebacks initiated without giving us a chance to make it right may result in the customer being blocked from future purchases.

How to request a fix or refund

Email us via the contact form with:

1. Your order number (from the receipt email).
2. The product you bought.
3. A short description of what went wrong, with screenshots if possible.

We respond within one business day. Sooner if you bought Priority Support.

This Refund Policy is incorporated by reference into the Terms & Conditions.